Aussie Vape Store Returns & Refund Policy

At Aussie Vape Store, we value your satisfaction and strive to deliver only high-quality vapes, disposable devices, e-liquids, and vape accessories. We understand that sometimes products, including CTS, may not meet your expectations or arrive in perfect condition. This Returns & Refund Policy explains your rights, our responsibilities, and how to request a return, exchange, or refund in a smooth and hassle-free process.

 Eligibility for Returns and Refunds

To ensure fairness and safety, returns and refunds are only accepted if the following conditions are met:

  • The item is unused, unopened, and in its original packaging.

  • A return request is made within 7 days of receiving your order.

  • The product is defective, faulty, or damaged upon arrival.

  • You received the wrong item, or your order was incomplete.

Due to health and safety regulations, we cannot accept returns on e-liquids, nicotine products, disposable vapes, or opened vape accessories unless they are faulty or damaged. This policy ensures all customers receive safe, tamper-free products.

 Non-Returnable Items

To protect our customers, certain products are not eligible for returns:

  • Opened or used vape devices, coils, or pods.

  • E-liquids or nicotine-based products (once opened or tampered with).

  • Products damaged due to customer misuse or mishandling.

  • Clearance or sale items marked as “Final Sale”.

We recommend carefully checking your items before opening to ensure they meet your expectations.

 How to Request a Return or Refund

If you believe you have received a defective, incorrect, or damaged product, please follow these steps:

  1. Contact us via email at [info@aussievapestore.com.au] or through our Contact Us page within 7 days of receiving your order.

  2. Provide your order number, photos or videos of the product issue, and a brief explanation of the problem.

  3. Our team will assess your claim and provide instructions on how to return the product (if required).

  4. Once we receive and inspect your return, we will notify you of your refund or replacement status.

We aim to process all approved returns and refunds within 3–7 business days of receiving your returned product.

 Replacement and Exchange Policy

If your product is confirmed as faulty or incorrect, you may request a replacement, store credit, or refund. Replacements are subject to stock availability, and if your item is out of stock, we will issue a refund or store credit instead.

 Refund Methods

Refunds are issued to your original payment method. Processing times may vary depending on your bank or payment provider, but usually take 3–10 business days after approval.

 Return Shipping Responsibility

If the return is due to an error on our part (wrong item, damaged product, or defect), we will cover all return shipping costs. However, if the return is due to a change of mind or incorrect customer information, the customer is responsible for return postage fees.

 Lost or Missing Packages

If your order is lost or missing in transit, please contact us immediately. We will investigate with our courier partners and provide a replacement or refund where appropriate. We highly recommend selecting tracked or express shipping at checkout for added peace of mind.

 Quality and Safety Commitment

We take customer safety seriously. For hygiene reasons, we cannot restock or resell returned vape products that have been opened or used. This strict policy ensures that every item you receive is brand new, safe, and factory-sealed.

 Policy Updates

Aussie Vape Store reserves the right to update or amend this Returns & Refund Policy at any time. Any changes will be reflected on this page, so we recommend reviewing our policy periodically for the latest updates.